SHIPPING TERMS

                                       At Off The Hook Aquatics our number one concern is the safety of the fish so we prefer Southwest Air shipping same day. All Wild Caught or large fish will only be shipped same day air and no other way. We will ship your fish out and you can have them that same day swimming in your tank. We will ship USPS, UPS, and FedEx at the customer request for fry other smaller species otherwise our preferred method of shipping is Southwest Air. All fish are guarantee thru Southwest Air and will be credited or replaced accordingly if any DOA are received. Any DOA fish must be reported within 2 hours after shipment has arrived. A picture of the DOA must be taken and sent to joe@offthehookaquatics.com and if requested fish might need to be cut in half with picture taken so we can confirm the death. If fish are not picked up within 2hrs after they have arrived or cannot be delivered in a result of no one being available for pickup or delivery from carrier then there is no guarantee. All DOA fish will be replaced accordingly, but shipping cost will not be covered and is the buyers responsability. Also in some cases certian species might be harder to replace and could take months before they are back in stock. If this happens Off The Hook Aquatics will do everything they can to supply an alternative species if requested or some kind of refund at the descretion of Off The Hook Aquatics. 

Dear Customer,

                             I really hate seeing dead fish that had been swimming in my tanks 5 hours ago so I will do everything I can to get you healthy fish with little to no problems. At times do to weather or carrier delays there can be issues with the delivery of your fish, that is why I prefer to ship all shipments out early so that if any delays happen the fish can still be delivered the same day. I apologize if this is an inconvenience and will gladly work with you to get your fish safe and in your tank. If there are any concerns on shipping and weather issues please bring this up before placing orders so that all details can be worked out before the fish are purchased.

                                                Sincerely,
                                                Joe Bekina

We want you to have a great experience with us and will do everything we can to help you get healthy fish.